Basic CV
Name: Miss Liu
National: Han
Age: 22 years old
Nationality: Chinese
Current location: Guangzhou
Exit and Entry: Guangzhou
Size: 162 cm 46 kg
Marital status: unmarried
Job intentions
Personnel types: ordinary job
Position: Construction / Real Estate / Property Management categories: Trade Commissioner, public relations / media / advertising category, and customer service categories:
Work Experience: 2 Title: No Title
Job type: Full-time
Reported for duty to date: at any time
Monthly requirements: 2000 - 3500
Hope that the Working Area: Guangzhou
Work experience
Company name: Starwood Hotels and Resorts beginning and ending date :2009-03 ~
Company nature: wholly foreign-owned
Industry: Food, tourism, hotel
Positions: Sales Reservation Reservation Sales Associate Commissioner
Job description:
1. To provide customers with unique experience to answer to ensure that customer needs are met and questions in order to give customers a unique feeling, so as to establish long-term customer loyalty;
2. Responsible for answering all of China and abroad Starwood Hotels and Resorts sales scheduled to help answer customer inquiries;
3. Arrangements for hotel reservations, in accordance with the company\'s systems and procedures to professional standards related to clients Starwood Hotels Group hotel information and emphasis on our sales and services;
4. Receive and process from travel agencies, commercial organizations and the general public is scheduled to telephone customers;
5. To answer questions and assist customers Starwood priority telephone counseling to help customers complete the priority registration.
Company Name: Guangzhou R & F Grand Hyatt Hotel, beginning and ending date :2008-04 ~
Company nature: wholly foreign-owned
Industry: Food, tourism, hotel
Positions: Hyatt Associate Member Department of aftermarket
Job description:
Responsible for VIP customers to visit the hotel the hotel reception, as well as other matters relating to the reception of distinguished guests.
Therefore, members are responsible for booking reservations, please handle all the needs and arrangements.
VIP members to deal with complaints, and after an emergency issue.
Customers high-end hotels on the VIP card member follow-up sales.
With the director in charge of the other members of the group to lead and supervise the work.
Executive Manager with other administrative work.
Company Name: Network Technology Co., Ltd. Guangzhou, a beginning and ending date :2007-07 ~ 2008-04
Company nature: private
Industry: e-commerce
Positions: product planning and operations Assistant
Job description:
Company operating in this post of Assistant, the results of the work period:
products for planning, site planning of the operation of the foundation.
operational headquarters responsible for the coordination of the internal affairs and external liaison work.
operational headquarters responsible for issuing documents, minutes, notification, communication between various departments of the written documents, text input, as well as distribution and communication.
Operations Manager is responsible for the implementation of the other work arrangements.
Object report: operations, product manager
Educational background
Graduate institutions: Southwest University
Highest level of education: undergraduate
Degree: (in time)
Graduation Date: 2010-06-01
Studies by one: public relations
The Second Science: International Economics and Trade
Education
2004-09 2007-06 South China Institute of International Economics and Trade and Industry Trade 111141200706031xxx
2007-09 2010-06 South-West University Public Relations
Language ability
Foreign Language: English Excellent
Mandarin level: the level of fine Cantonese: Excellent
The ability to work
Excellent performance is the best proof of the strength. Have good communication skills, sales skills, sense of service. In the work to make the accumulation of a considerable number of clients to resources. Customer-facing views of any complaints and are able to remain calm and respond well to gain the customer\'s praise.
Warm personality, cheerful. Willing to communicate with people.
Insisted that the new work every day, every day, every day of the plans and objectives, and progress a little bit every day, where people, where outstanding on.
Personal autobiography
Domestic and foreign enterprises engaged in customer service and administrative work for many years, the accumulation of a relatively rich working experience, for the administration have a deep understanding. I work in a practical, serious and have the ability to market analysis and sales experience, excellent English expression and writing skills. And most work and team spirit, the character I cheerful, and willing to communicate with people, so make a lot of friends, with good adaptability and proficiency in communication skills, be able to complete all work well.
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